Shipment Policy

Shipping and Handling Policy

All orders above 1,500 EGP are subject to free shipping.

Returns Policy

Return/Refund and Exchange Policy

  • You can exchange or return the items within 14 days with original receipt.
  • Items must be in brand-new condition, unused and with original tags attached.
  • Discounted and promotion items can be exchanged only and not returned within three days of purchase.
  • All returns or exchanges are charged a shipping fee. You are welcome to come in person to return or exchange at our store in City Stars Mall - Phase 1 - Fourth Floor next to Magic Galaxy or our store in Cairo Festival City Mall - Third Floor in front of Second Cup coffee shop. Please print your online invoice and bring it with you to the store.

Get in Touch

For Any Inquiries or Requests Please Contact Our Customer Service at:

+20 10 999 616 88

NOTE* Please note that we may request for you to email/ send pictures of damaged or defective merchandise.